NS Bags
Legal & Policies
Refund & Exchange Policy
Clear, transparent, and secure guidelines for our custom bag manufacturing, retail, and wholesale operations.
Refund & Exchange Policy
Manufacturing & Materials
We can only issue a refund if the manufacturing process has not started and raw materials have not been purchased. Once production begins or materials are bought, no refunds will be granted.
Design Confirmation
We produce a sample for your confirmation before starting bulk manufacturing. Because we proceed only after your approval, we do not offer refunds if you later claim the design does not match or look good.
Transport & Damages
After dispatch, transportation is entirely the customer’s responsibility. We do not refund for delivery failures due to transport/receiver faults, or for goods damaged by fire, tearing, tsunamis, earthquakes, or other post-dispatch incidents.
Mistakes & Exchanges
If we mistakenly send you the wrong product, we will facilitate an exchange for the correct item. We do not issue cash refunds for incorrect item deliveries, only direct exchanges.
Inability to Fulfill
In the rare event that we are unable to manufacture your placed order or raw materials are permanently unavailable, we will cancel the order and issue a full refund to your original payment method.
Refund Timeline
If your order qualifies for a refund under the above conditions, please allow 7 working days for the refund amount to be processed and credited to your bank account.