1. Introduction

Welcome to NS Bags. We value your privacy and are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act (DPDP), 2023. This policy outlines how we collect, process, and safeguard your information.

2. Data We Collect

To process your retail and wholesale orders efficiently, we may collect:

• Identity Information: Name, and business name (for wholesale and bulk contracts).
• Contact Information: Phone number, email address, and physical delivery address.
• Tax Information: GST Number (strictly required for generating official tax invoices).
• Transaction Information: Order history and direct bank transfer references. Please note that we do not use third-party payment gateways; all payments are processed safely via direct bank transfer to our official NS Bags account.

3. How We Use Your Data

We use the collected information exclusively for:

• Fulfilling your retail and bulk bag orders.
• Emailing order estimations, official bank details, and automatically sharing tax invoices upon successful payment.
• Providing customer support and handling business inquiries.

4. Data Sharing & Security

We do not sell your data. We only share necessary information with our trusted logistics partners to fulfill your delivery. Because we have access to a comprehensive network of courier services, we independently evaluate and select the most efficient delivery partner based on your specific package and location. We implement strict physical and digital security measures to keep all your business and personal information safe.

5. Your Rights

Under the DPDP Act, you have the right to access the data we hold about you, request corrections to your information, or ask us to delete your data once your order is fulfilled and our tax retention requirements have passed.

6. Custom Manufacturing & Order Policies

As a custom bag manufacturer, we adhere to the following operational terms to ensure clarity and security for our clients:

• Production Timeline: Our standard manufacturing period for custom orders is 7 to 14 days, depending on the specifications and order volume.
• Payment Security: Production will strictly commence only after receiving a 50% advance payment. For your security, please make payments only after receiving official confirmation and bank details via an email ending in @nsbags.in.
• Transport & Logistics: Please note that once the goods are dispatched from our facility, the transport responsibility and any associated shipping costs lie entirely with the customer.

7. Contact Us

If you have any questions regarding this policy or your personal data, please contact us directly. Call, WhatsApp, or Email us to address any concerns:

Registered Address: 02 SM Road, Belepet, Opposite to Masjid, Bangalore, Karnataka, 560053, India

Phone / WhatsApp: +91 8431201178

Email: support@nsbags.in